Direct Bookings Through Our Travel Platform

Where travel products are booked directly through our travel search engine or arranged by us on your behalf, we act as a travel agent and/or retailer for the travel supplier concerned.

Full booking terms, supplier conditions, cancellation policies, and financial protection information will be provided before a booking is completed.

All bookings are subject to availability and supplier confirmation.

Third-Party Travel Providers

Our website may contain links to external travel providers, airlines, accommodation providers, tour operators, and booking platforms.

Where a booking is made directly with a third-party provider:

• The booking contract exists between you and that provider.
• Their terms and conditions will apply.
• Their cancellation and refund policies will apply.
• Any disputes regarding the booking must be addressed with the provider concerned.

We are not responsible for services supplied directly by third-party providers where we are not acting as the booking agent.

Financial Protection

ABTA and ATOL Protection

Where applicable, bookings arranged through us may benefit from financial protection under ABTA and/or ATOL schemes.

The availability and extent of protection will depend upon the travel arrangements purchased.

Where protection applies, details will be provided before booking confirmation and included within your booking documentation.

Customers should carefully review all protection certificates and booking confirmations provided at the time of booking.

Cancellation and Refunds

Cancellation Policies

Cancellation and refund terms vary depending upon the supplier, travel product, and booking conditions.

Applicable cancellation charges, amendment fees, and refund policies will be disclosed before booking confirmation.

Refund processing times may vary depending on supplier procedures and payment providers.